Refund & Cancellation Policy

This Refund & Cancellation Policy (“Policy”) applies to all paid subscriptions to Audio Node, operated by MakeLabs. Please read this Policy carefully before subscribing. By subscribing to a paid plan, you acknowledge and agree to the terms set out below.

1. Subscription Plans

Audio Node offers the following monthly subscription plans billed in Indian Rupees (INR):

All plans renew automatically on your monthly billing date unless cancelled before the renewal date.

2. General No-Refund Policy

All subscription fees are non-refundable as a general rule. This means:

• We do not provide prorated refunds for mid-cycle cancellations;
• We do not refund unused character allowances;
• We do not refund fees for plan downgrades;
• Subscription fees for the current billing period are not refunded upon cancellation — you retain access until the period ends.

This policy mirrors industry standard practice for SaaS subscriptions and is consistent with the practices of ElevenLabs, Murf.ai, and similar platforms.

3. Exceptions — When We Will Refund

Notwithstanding Section 2, MakeLabs will issue a full refund in the following limited circumstances:

• Accidental double charge: If our billing system charges you twice for the same billing period due to a technical error, we will refund the duplicate charge promptly upon verification;
• Unauthorized charge: If you notify us within 7 days that a charge was made without your authorization (and you have not used the Service during that period), we will investigate and, if confirmed, issue a refund;
• Extended outage: If the Service experiences total unavailability exceeding 72 consecutive hours in a billing month due to causes within MakeLabs's control, affected users may request a prorated credit for the downtime period. Credits are applied to your next invoice and are not issued as cash refunds;
• Legal requirement: Where refunds are required by applicable consumer protection law, we will comply.

4. How to Cancel Your Subscription

You can cancel your subscription at any time through the following steps:

1. Log in to Audio Node;
2. Go to Account Settings → Billing;
3. Click Manage Subscription to open the Stripe billing portal;
4. Select Cancel Plan and confirm your cancellation.

You will receive a cancellation confirmation email. Cancellation takes effect at the end of your current billing period. You will retain access to all paid features until that date. We do not charge early cancellation fees.

5. Plan Upgrades & Downgrades

Upgrades: When you upgrade to a higher plan mid-cycle, you will be charged the prorated difference for the remainder of your current billing period and the full new plan price from the next renewal date.

Downgrades: When you downgrade to a lower plan, the change takes effect at the start of your next billing period. You are not credited for the difference in the current period.

6. Termination for Cause

If MakeLabs terminates your account due to a violation of our Terms of Service or Acceptable Use Policy, no refund will be issued for any remaining subscription period. Unused character allowances and any prepaid fees are forfeited upon termination for cause.

7. Chargebacks

If you initiate a chargeback with your bank or card issuer for a charge that is not eligible for a refund under this Policy, we reserve the right to dispute the chargeback, suspend your account pending resolution, and permanently ban your account and payment method if the chargeback is found to be fraudulent. Please contact us before initiating a chargeback — we can often resolve issues faster through direct communication.

8. How to Request a Refund

To request a refund under the eligible circumstances in Section 3, email us at support@audionode.dev with:

• Subject line: “Refund Request — [your registered email]”;
• The date and amount of the charge;
• A brief description of the issue.

We will respond within 3 business days. Approved refunds are credited to your original payment method within 5–10 business days depending on your bank or card issuer.

9. Contact

MakeLabs — support@audionode.dev